Return & Refund Policy
We aim to ensure your satisfaction. This Return Policy explains eligibility, timelines and steps to request returns, exchanges or refunds for purchases made through this site.
1. Eligibility and timeframes
- Physical goods: Returns or exchanges are accepted within 14 days of receipt for unused items in original condition and packaging, with proof of purchase.
- Defective or damaged items: Report defects or visible shipping damage within 10 days of delivery for a replacement, repair or refund.
- Incorrect shipment: If you receive the wrong item, notify us within 10 days and we will arrange collection and replacement or refund.
- Digital products: Downloads, online courses and other digital content are non‑returnable except where a verified technical access issue prevents use. Report such issues within 10 days.
2. Exceptions
- Perishable, customized, or hygiene-sensitive items are not eligible for return unless faulty.
- Promotional or clearance items may be final sale — see product description for details.
3. Return process
- Contact us at info@misjapokolen.org with your order number, purchase date, description of the issue and photos (if applicable).
- We will confirm eligibility and provide a returns authorization and instructions (including shipping address if a physical return is required).
- Pack the item securely and ship according to the provided instructions. Keep tracking details until the return is processed.
4. Costs and refunds
- If a return is due to our error (wrong item, defective, damaged) we will cover return shipping and shipping for the replacement or provide a refund.
- If you return an item for other reasons (change of mind, wrong size), you may be responsible for return shipping costs unless local law provides otherwise.
- Refunds will be issued to the original payment method where possible. Processing time after we receive returned goods is typically up to 14 business days.
5. Exchanges
Exchanges are subject to stock availability. If the requested replacement is unavailable, you may choose a refund or store credit.
6. How we handle disputes
If you are not satisfied with the outcome, contact us at info@misjapokolen.org. For purchases subject to consumer protection laws you may also contact your local authority.
7. Contact
For return requests and questions: info@misjapokolen.org
Last updated: January 05, 2026
